13 May 2005

Now that's customer service

'Your piece about the Paris smoking ban (25 February) prompts me to write to say that a common practice in provincial French restaurants, when you ask for the non-smoking area, is to be shown to a table and for the waiter then to remove the ashtray'

- Richard Davies, St Pancrace, France (letter to Guardian Weekly, 11-17 March 2005)

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